Thank you for choosing Sunshine & Giiggles. By booking a visit with me, you agree to the terms below. Please read them carefully and get in touch if anything is unclear.

About My Service
I provide friendly, one-to-one companionship designed to brighten the day with warmth, conversation, and activities tailored to personal interests. I work independently, bringing patience, kindness, and consistency to every visit. I am Enhanced DBS checked, trained, and fully insured. My service is companionship only; I do not provide regulated personal care or medical services.

Service Area
I operate in Scarborough, Filey, and the surrounding areas. If you are unsure whether your location is covered, please ask and I’ll confirm.

What’s Included in a Visit
Each visit is relaxed, cheerful, and based on what you enjoy. Typical activities include: crafts, baking, board games & jigsaws, movies, heartfelt conversations, and (where appropriate and safe) trips out.

What’s Not Part of My Service
>To keep everyone safe and within my insurance and training limits, I do not: dispense medication, provide personal care, do cleaning & washing, perform lifting & carrying, do shopping on your behalf, or gardening.

Eligibility & Safety
Your wellbeing is my priority. I may ask brief questions about preferences, risks, mobility, and any relevant health considerations to plan safe, enjoyable visits. If I believe a requested activity is unsafe or outside my remit, I’ll suggest suitable alternatives.

Bookings & Availability
Visits are by prior arrangement and subject to availability. Start and end times will be agreed in advance. If I am delayed, I will let you know as soon as possible and adjust fairly where I can.

Pricing
My current rate is £20 per hour for companionship visits tailored to you. For homes outside Scarborough, a travel cost of £0.45 per mile to and from your address applies; I’ll always confirm this in advance so everything is clear and agreed.

Payments
Payment is due upon completion of each visit unless we agree otherwise in writing. I accept commonly used payment methods as agreed at booking.

Cancellations & Rescheduling
If you need to cancel or reschedule, please give at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may be charged up to the full booking value, at my discretion. If I need to cancel, I will give you as much notice as possible and offer to rebook.

Trips Out & Transport
Trips out are offered only where appropriate and safe. I will agree destinations and any access needs with you in advance. You (or your representative) are responsible for any third-party costs such as tickets, refreshments, or entry fees. I will not provide lifting or physical assistance beyond what is reasonable for companionship. If transport is used, I will ensure it is suitable and insured for the intended purpose.

Health, Medication & Emergencies
I do not provide medical care, diagnosis, or medication dispensing. You (or your representative) remain responsible for medication management and medical decisions. In the event of an emergency, I will call the appropriate services and your nominated contact and will stay with you until help arrives where reasonably possible.

Safeguarding, DBS & Insurance
I hold an Enhanced DBS check and maintain appropriate insurance for companionship services. I am committed to safeguarding and will act on any concerns in line with best practice and legal obligations.

Respect for Your Home
I will be punctual, respectful of your routines, and treat your home and belongings with care. Please ensure the environment is safe for the planned activities (for example, clear surfaces for crafts or baking).

Privacy & Data Protection
I only collect information needed to arrange and deliver your visits (such as contact details, preferences, and relevant access needs). I keep this information secure and do not share it with third parties unless required by law or with your consent (for example, in a safeguarding situation). You may request to view, correct, or delete your information at any time, subject to legal and insurance retention requirements. For more details, please view my Privacy policy

Feedback & Complaints
I want every visit to feel uplifting and meaningful. If something isn’t right, please tell me promptly so I can put it right. I will acknowledge and address complaints fairly and as quickly as I can.

Liability
I will provide services with reasonable care and skill. I am not liable for losses that were not foreseeable, losses not caused by my breach, or losses related to business or commercial use. Nothing in these terms limits liability where the law does not allow it.

Changes to These Terms
>I may update these Terms & Conditions from time to time. The version in effect at the time of your booking will apply to that booking. I will highlight any material changes clearly.

Governing Law
These Terms & Conditions are governed by the laws of England and Wales. If any part is found unenforceable, the remaining parts remain in effect.

Contact
If you have questions, need to adjust a booking, or would like to share feedback, please contact me and I’ll be happy to help.

Effective Date
These Terms & Conditions take effect from 10 November 2025.